Returns & Exchanges

Raise a return or exchange within 7 days of delivery. Requests after this window cannot be accepted, since each piece is unique and returns to limited stock.

• Unworn, unwashed and unaltered, with no stains, perfume or body-oil marks.
• Original tags intact and the muslin sleeve, box and invoice included.
• No fall-and-pico, cutting or blouse stitching carried out on the saree.

Every return is quality-inspected at our atelier. A piece that fails inspection is sent back to you and no refund is issued.

• Custom-woven, made-to-order and personalised pieces.
• Items bought in a clearance or final-sale event, where marked.
• Blouses and petticoats stitched to your measurements.
• Gift cards.

Handloom variation — slubs, minor weave irregularity, motif asymmetry and small colour shifts — is a mark of authenticity, not a defect, and is not grounds for return.

1. Email support@srichintamanivriti.com or message us on WhatsApp at +91 81439 65901 with your order number and reason.
2. Attach clear photographs if the item is damaged, defective or incorrect.
3. We confirm the request within 48 hours and book a reverse pickup where serviceable.
4. If your pincode is not serviceable for pickup, we reimburse the self-ship courier cost.

Exchange for another saree of equal or higher value (paying the difference), subject to availability. One exchange per order. Shipping on the replacement is free when the original fault was ours.

Tell us within 48 hours of delivery with photographs and, where possible, an unboxing video. We arrange free pickup and send a replacement or full refund including shipping — your choice.

Once a return passes inspection, the refund is processed as set out in our Refund Policy.