Question 1

Are your sarees genuinely handwoven?

Accepted Answer

Yes. Every saree is woven on a handloom by weaver families in Kanchipuram, Banaras and Chanderi. Slight irregularities in weave and motif are inherent to handloom and are a mark of authenticity.

Question 2

Is the zari real?

Accepted Answer

Our bridal and temple pieces use tested pure zari; lighter everyday sarees use half-fine or art zari, and this is always stated on the product page.

Question 3

Can I request a custom weave?

Accepted Answer

Yes. Write to support@srichintamanivriti.com with your colour, border and occasion and we will quote a timeline — custom weaves typically take 6–10 weeks.

Question 4

Do you hold a saree for me?

Accepted Answer

We can hold a piece for 48 hours on request. Beyond that it returns to the store, as most designs are one-of-a-kind.

Question 5

Which payment methods do you accept?

Accepted Answer

UPI, credit and debit cards, netbanking and wallets through our secure payment gateway. We never see or store your card details.

Question 6

Are prices inclusive of GST?

Accepted Answer

Yes, prices are in Indian Rupees and include applicable GST unless stated otherwise. A tax invoice is issued with every order under GSTIN 36JFIPK1653H1Z8.

Question 7

Do you ship internationally?

Accepted Answer

Yes. International shipping is charged at actuals at checkout; customs duties and local taxes are payable by the recipient.

Question 8

How soon will my order be dispatched?

Accepted Answer

In-stock sarees leave the atelier within 2 working days. Pieces with fall-and-pico or blouse stitching take 5–7 working days.

Question 9

How do I track my order?

Accepted Answer

You receive an email with the courier and AWB number at dispatch, and live tracking is available in your account under Orders.

Question 10

What if the parcel arrives damaged?

Accepted Answer

Record an unboxing video, and email support@srichintamanivriti.com within 48 hours. Every shipment is insured and verified transit damage is replaced or refunded in full.

Question 11

What is your return window?

Accepted Answer

Seven days from delivery, for unworn, unwashed and unaltered sarees with tags intact. Custom-woven and stitched pieces cannot be returned.

Question 12

How long does a refund take?

Accepted Answer

Refunds are initiated within 3 working days of the return passing inspection and reach your account in 5–7 working days, to the original payment method.

Question 13

How should I wash a silk saree?

Accepted Answer

Dry clean only. Never machine wash or soak. Store in the muslin sleeve supplied and refold every few months.

Frequently asked questions

Ordering

Payments & pricing

Delivery

Returns & care