Refund Policy

• You cancel an order before it is dispatched.
• We cancel an order (stock, serviceability, payment verification or pricing error).
• A return is approved under our Returns & Exchanges Policy and the saree reaches us in its original condition.
• The parcel is lost or damaged in transit, or delivery fails through no fault of yours.
• You were charged twice or a payment was debited without an order being created.

• Pre-dispatch cancellation: initiated within 24 working hours of your request.
• Approved return: initiated within 3 working days of the returned parcel passing quality inspection at our atelier.
• Failed or duplicate payment: initiated within 5 working days of verification with the gateway.

Once initiated, the amount reaches your account in 5–7 working days for cards and UPI, and up to 10 working days for netbanking, depending on your bank. Bank clearing time is outside our control.

Refunds are always made to the original payment method. We do not refund to a different card, account or wallet. Where the original method is no longer active, we issue a bank transfer to an account in the buyer's name after verification.

Where you prefer, we can issue store credit of the same value instead, valid for 12 months — this is optional and never forced.

• Original shipping charges are refunded only when the fault is ours (wrong, damaged or defective item).
• Return pickup charges, where applicable, are shown to you before the pickup is booked.
• Discount value from a coupon is not refunded in cash; the coupon is not re-issued unless we cancelled the order.
• Gift-card payments are refunded back to the gift-card balance.

• Custom-woven, made-to-order or personalised pieces, once weaving has begun.
• Blouse-stitching and fall-and-pico services already carried out.
• Sarees returned used, washed, altered, stained or with tags removed.
• Gift cards.

Refunds include the GST charged on the refunded amount. A credit note is issued against the original tax invoice and emailed to you.

Write to support@srichintamanivriti.com with your order number and, for payment issues, the bank reference number. We acknowledge within 48 hours and resolve within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.